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I.T. Request for Support



Created Date: Sunday Nov 22, 2009 at 2:33 AM
Problem Priority Definition
1 - Affects entire CBA - many users unable to work at all. Example - network server down.
2 - Affects several users in CBA - several users unable to work at all. Example - an entire computer lab is down.
3 - Affects one person - unable to work at all. Example - system will not boot.
4 - Affects one person - can still work but unable to perform particular function or run a specific application. Example - a user is unable to run SAS

Please select your name:

    The name selected will be E-mailed updates on the progress of this request.
What is your problem or question:


Any other information to help us solve your problem or answer your question:
This is an emergency.

    If you set this as an emergency David Nielsen and David McKnight will be paged.
    Please note that this must be a priority one problem.

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